Shipping &
Final Sale Policy

Shipping & delivery

Digital Navigator ships equipment using tracked carrier services, including UPS where appropriate. Shipping charges, delivery methods, and estimated fulfillment times depend on the equipment ordered, availability, destination, and any required configuration or customization.

Any delivery estimate is an estimate, not a guaranteed delivery date, unless Digital Navigator expressly agrees otherwise in writing. Customers are responsible for providing an accurate shipping address and promptly reporting any delivery issues.

Expedited shipping or special delivery arrangements may be available by request, subject to additional charges and carrier availability.

All sales are final

This applies to cellular routers, hotspots, radios, antennas, connectivity appliances, ruggedized cases, accessories, and other equipment sold by Digital Navigator.

Customized, white-label, specially procured, preconfigured, assembled-to-order, or otherwise personalized products are nonreturnable and nonrefundable, except as required by applicable law or expressly agreed in writing.

No return shipment should be sent without prior written authorization from Digital Navigator. Unsolicited returns may be refused.

Order cancellations

Orders may be canceled only if Digital Navigator confirms in writing that cancellation is possible before procurement, customization, configuration, assembly, or fulfillment has begun.

Once any of those activities has begun, the order cannot ordinarily be canceled. Any exception must be expressly approved by Digital Navigator in writing. No post-delivery cancellation or 30-day return right is offered.

Damaged, defective, or incorrect products

If an order arrives damaged, appears defective, or is materially different from what was ordered, contact Digital Navigator promptly with the order details and a description of the issue. Photographs of packaging or equipment may help us assess shipping damage or fulfillment errors.

Digital Navigator will review the circumstances and determine the appropriate next steps, which may include troubleshooting, a manufacturer warranty process, repair, replacement, or another remedy required by applicable law or an applicable written warranty.

Do not return equipment before receiving instructions and authorization.

Manufacturer warranties & support

Where a product carries a manufacturer warranty, its coverage, limitations, and claims process are governed by the applicable manufacturer's terms. Any separate Digital Navigator warranty applies only when expressly provided in writing.

A warranty claim is not the same as a discretionary product return. We can assist in identifying appropriate support or warranty procedures for equipment purchased from us.

Nothing in this policy limits rights or remedies that cannot legally be excluded.